Responsible Gaming at cricbex
Play Smart. Stay in Control.

18+ Age Restriction Policy

cricbex operates a strict 18+ age restriction policy. Access to all casino games, sports betting markets — including BPL and IPL cricket betting — slots, live dealer games, and any other real-money wagering feature on the platform is exclusively available to individuals who are 18 years of age or older. This rule is absolute and applies to every registered player across Bangladesh, including those accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Age verification is a mandatory part of the cricbex account registration and Know Your Customer (KYC) process. All new accounts are subject to identity document checks — typically via Bangladesh National Identity Card (NID) or passport — before withdrawals are approved or bonus funds are released. cricbex reserves the right to request age verification documentation at any point during a player's account lifecycle.

cricbex actively invests in age verification technology and internal review processes to prevent underage access. We work with certified KYC partners to cross-check identity documents and date-of-birth data. These checks are conducted at registration and at key account milestones such as first withdrawal requests and bonus claims.

Recognising Problem Gambling

Gambling is designed to be an enjoyable, recreational activity. The vast majority of cricbex players engage with the platform responsibly — setting budgets, treating losses as the cost of entertainment, and keeping gaming as one small part of a balanced life. However, for a minority of players, gambling can become a source of harm. Recognising the early warning signs is the first and most important step toward regaining control.

Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use the tools on this page or contact our support team.

Problem gambling is not a character flaw or a moral failing. It is a recognised behavioural condition that responds well to early intervention, honest self-reflection, and professional support. cricbex treats every player who seeks help with confidentiality, respect, and urgency.

Self-Exclusion Tools

Self-exclusion is the most comprehensive responsible gaming tool available on cricbex. When you activate a self-exclusion, your account is immediately suspended — you cannot log in, place bets, access casino games, claim bonuses, or make deposits for the duration of the exclusion period. Any pending withdrawal that was requested before the exclusion is processed will be completed; no new transactions are permitted during the exclusion.

To activate any form of self-exclusion, contact the cricbex support team at support@cricbex with the subject line "Self-Exclusion Request". State your registered username, the type of exclusion you wish to apply, and your preferred start date. Exclusions are activated within one hour of a confirmed request during business hours, and within four hours outside business hours. You will receive a written confirmation email once the exclusion is active.

Deposit & Spending Limits

Setting deposit and spending limits is one of the most practical and immediately effective responsible gaming tools available to cricbex players. Limits allow you to define in advance exactly how much money you are comfortable committing to gambling activity over a defined period — and the platform will enforce that ceiling automatically, regardless of how you feel in the moment.

cricbex supports the following limit types, all denominated in BDT and applied across all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfers:

Important principle: Reducing a limit takes effect immediately. Increasing a limit — or removing a limit entirely — requires a mandatory cooling-off period as specified in the table above. This asymmetric design is intentional: it ensures that a limit reduction made in a moment of clarity cannot be instantly reversed in a moment of impulse. cricbex will never pressure or incentivise a player to increase or remove their limits.

Time-Out & Cool-Off Features

A time-out is a shorter, lighter version of self-exclusion designed for players who feel they need a brief pause without committing to a full exclusion period. During a time-out, your cricbex account is temporarily suspended — you cannot log in, deposit, or place bets — but the account itself remains open and will automatically reactivate at the end of the selected period.

In addition to time-outs, cricbex also offers session reminders and reality checks — configurable notifications that appear on screen after a defined period of continuous play (for example, every 30, 60, or 90 minutes) to remind you of the time elapsed and the net outcome of your current session. These prompts are designed to interrupt the flow state that can make extended play feel shorter than it actually is.

To activate a time-out or configure session reminders, visit the Responsible Gaming section of your account settings or contact support@cricbex. Time-outs take effect within minutes of confirmation.

Support Resources & Contacts

cricbex maintains a dedicated responsible gaming support channel staffed by trained agents available around the clock. If you have concerns about your gambling behaviour, or if you are worried about someone else, please reach out — all communications are handled with complete confidentiality and without judgement.

cricbex Responsible Gaming Support:

• Email: support@cricbex — subject line "Responsible Gaming Support"
• Response time: Acknowledgement within 2 hours; full response and tool activation within 4 hours
• Language: English
• Availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

What our responsible gaming support team can do for you:

• Activate a self-exclusion (short-term, medium-term, or permanent) immediately upon request
• Set, reduce, or remove deposit limits and session wager limits on your account
• Apply a time-out or cool-off period to your account
• Remove your account from all marketing and promotional communications
• Provide factual information about responsible gambling tools and how they work
• Direct you to appropriate external counselling resources in Bangladesh

Protecting Minors

cricbex takes the protection of children and young people extremely seriously. Under no circumstances does the platform permit access to real-money gambling features by anyone under the age of 18. The following measures are in place to uphold this standard:

• Mandatory age declaration at registration: All users must confirm they are 18 or older during the account registration process. False declarations are a breach of the Terms & Conditions and will result in permanent account closure.
• Document-based age verification: KYC checks using government-issued identification (Bangladesh NID, passport, or driver's licence) verify the date of birth of every player prior to withdrawal or bonus release.
• Parental control guidance: If you share a device with children or young people in your household, we strongly recommend installing parental control or content filtering software to prevent access to gambling websites. Widely available parental control tools allow you to block specific websites or categories of content across shared devices.
• Account security: Keep your cricbex Login credentials private. Do not store your username and password where children or young people can access them. Do not allow young people to use your device while you are logged in to your account.
• Reporting suspected underage access: If you suspect that a minor has gained access to a cricbex account — whether your own or someone else's — report it immediately to support@cricbex. We will investigate and act without delay.

Our Commitment to Safe Play

Responsible gaming is not a box-ticking exercise at cricbex — it is a core operational philosophy. We believe that a sustainable, trustworthy gambling platform must put player wellbeing at the centre of everything it does. A player who gambles responsibly, within their means, and within healthy time boundaries is not just a better outcome for that individual — it is the foundation of a platform that Bangladesh players can rely on for the long term.

cricbex's responsible gaming programme is reviewed and updated on a regular basis to incorporate developments in best practice, new protective technologies, and the evolving needs of our player community. The following principles guide every decision we make in this area:

• Transparency first: We will always be honest with you about the nature of gambling — the statistical house edge, the randomness of outcomes, and the realistic expectations you should have as a player. We do not make misleading claims about winning probabilities.
• Tools before persuasion: When a player reaches out for responsible gaming support, our team's only objective is to help that player. We will never attempt to persuade a player to continue playing, reduce their exclusion period, or remove their limits before they are ready.
• No exploitation of vulnerability: cricbex does not send promotional offers or bonus incentives to players who have active responsible gaming tools in place, including deposit limits, time-outs, or self-exclusions. Marketing suppressions are applied automatically and immediately.
• Continuous improvement: We invest in responsible gaming training for our support team and conduct periodic reviews of our tools and procedures to ensure they meet the highest available standards for player protection.
• Collaboration with the community: cricbex actively supports awareness of responsible gambling among the Bangladesh player community through clear, accessible information in English on this page and throughout the platform.

If you have suggestions for how cricbex can improve its responsible gaming programme, or if you have feedback on your experience with our support tools, please write to us at support@cricbex with the subject line "Responsible Gaming Feedback". Every piece of feedback is reviewed by our team.